Our Warranty

With a commitment to quality and excellence, the GLG team in line with our ISO9001 Quality Management System, strive to deliver world’s best practice in product quality and innovation with every consumer experience.

We believe this commitment is the foundation of our success and why GLG is the market leader in energy efficient LED product innovations.

Now we are all human and when a customer experience fails to meet their expectations through a product being damaged in transport or an unforeseen shortfall in product performance, the GLG warranty offer is there to protect your investment.

General Conditions of Sale


Where do I find the warranty year for a GLG product?

See the product installation instructions enclosed in the product packaging or on the GLG website www.glg.lighting to confirm the products extended warranty period. Contact Customer Service team on 1300 799 300 with any further questions.

Step 1

Find your product on www.glg.lighting

Step 2

Download Install Guide

Step 3

See Clause 8 for Warranty Instructions and Warranty Period


Standard 12 month Warranty


In line with Australian regulatory requirements, ALL GLG products are covered with a twelve (12) month warranty. Should any of our products not perform to your satisfaction or to specification please contact Customer Service team on 1300 799 300.
GLG Warranty commences on the date of purchase of the Goods and continues for the benefit of the Owner until the expiry of the following period (Warranty Period) according to the nature of the relevant Goods:

  • For lamps of any kind the expiry of one (1) year after the date of purchase or the expiry of the manufacturer’s rated average lamp life whichever first occurs;
  • For all luminaire products the expiry of one (1) year after the date of purchase, unless specifically nominated otherwise in the installation and warranty instructions.

If within the Warranty Period a manufacturing defect is discovered in the Goods or the Goods fail to perform to the Company’s specifications as a result of some defect in material or workmanship then the Company will, at its option, repair the Goods, or supply replacement Goods free of charge, or issue a credit note for the Goods.

The GLG Warranty will not apply to Goods:

  • Installed by any person other than a qualified tradesperson; or
  • Subjected to misuse, neglect, negligence or accidental damage; or
  • Operated, installed or maintained in any way contrary to any operating or maintenance instructions; or
  • Altered or modified prior to or after installation.

The GLG Warranty does not apply to faulty or defective design of Goods unless the Company has designed the Goods and the Company expressly accepts responsibility for such design in writing.

The Australian Consumer Law requires the inclusion of the following statement with the GLG Warranty in any Consumer Contract:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Three Year Warranty


With premium LED product designs, this new technology is supported with the benefit of extended design service life, which GLG shares with its customers via our extended three (3) year warranty.

Three Year Warranty

Warranty Instructions: For the purpose of warranty claims (if any) the following instructions apply:

Warranty components – THE PRODUCT, (identified as the THE PRODUCT only).

Warranty period – The above components are provided with a warranty of THREE (3) year/s or WARRANTED hours of operation (which ever arrives first) against manufacturing defects or failure to perform to specifications for products installed by an authorised installer in accordance with the manufacturer’s installation instructions and which have not been subject to incorrect operation or maintenance, unauthorised modification or damage arising from any intervening cause.

Warranty reference – The warranty reference date commences from the date of purchase.

Warranty point of contact – Gerard Lighting Pty Ltd, 96 Gow Street Padstow NSW 2211, phone T 02 9794 9300 contact – GLG After Sales Support.

The Australian Consumer Law requires the inclusion of the following statement with the GLG Warranty in any Consumer Contract:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Four Year Warranty


With premium LED product designs, this new technology is supported with the benefit of extended design service life, which GLG shares with its customers via our extended four (4) year warranty.

Four Year Warranty

Warranty Instructions: For the purpose of warranty claims (if any) the following instructions apply:

Warranty components – THE PRODUCT, (identified as the THE PRODUCT only).

Warranty period – The above components are provided with a warranty of FOUR (4) year/s or WARRANTED hours of operation (which ever arrives first) against manufacturing defects or failure to perform to specifications for products installed by an authorised installer in accordance with the manufacturer’s installation instructions and which have not been subject to incorrect operation or maintenance, unauthorised modification or damage arising from any intervening cause.

Warranty reference – The warranty reference date commences from the date of purchase.

Warranty point of contact – Gerard Lighting Pty Ltd, 96 Gow Street Padstow NSW 2211, phone T 02 9794 9300 contact – GLG After Sales Support.

The Australian Consumer Law requires the inclusion of the following statement with the GLG Warranty in any Consumer Contract:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Five Year Warranty


With premium LED product designs, this new technology is supported with the benefit of extended design service life, which GLG shares with its customers via our extended five (5) year warranty.

Five Year Warranty

Warranty Instructions: For the purpose of warranty claims (if any) the following instructions apply:

Warranty components – THE PRODUCT, (identified as the THE PRODUCT only).

Warranty period – The above components are provided with a warranty of FIVE (5) year/s or WARRANTED hours of operation (which ever arrives first) against manufacturing defects or failure to perform to specifications for products installed by an authorised installer in accordance with the manufacturer’s installation instructions and which have not been subject to incorrect operation or maintenance, unauthorised modification or damage arising from any intervening cause.

Warranty reference – The warranty reference date commences from the date of purchase.

Warranty point of contact – Gerard Lighting Pty Ltd, 96 Gow Street Padstow NSW 2211, phone T 02 9794 9300 contact – GLG After Sales Support.

The Australian Consumer Law requires the inclusion of the following statement with the GLG Warranty in any Consumer Contract:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.